Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") are a legally binding agreement between you and Tactical Edge AI LLC ("Greenway," "we," "us," or "our"). Greenway is a product of Tactical Edge AI LLC. These Terms govern your access to and use of greenway.ai, the Greenway adaptive prospecting platform, free and paid reports, data services, AI features, managed services, and related services (collectively, the "Services").

By accessing or using the Services, creating an account, clicking to accept these Terms, signing an order form, or otherwise indicating acceptance, you agree to these Terms. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" means both you and that organization. If you do not agree, do not use the Services.

The Services are for business use only and are not for personal, family, or household use. You must be at least 18 years old and legally able to enter into these Terms.

These Terms incorporate any applicable order form, managed services agreement, statement of work, our Privacy Policy, AI Policy, and Cookie Policy. A data processing addendum is available on request at legal@greenway.ai. If a signed order form or managed services agreement conflicts with these Terms, that document controls only for that specific conflict.

2. Definitions

• Authorized Users: Your employees, contractors, agents, and approved service providers who are authorized to use the Services for your internal business purposes and for whom you are responsible.
• Business Contact Data: Information about an individual in a professional or business capacity, such as name, title, employer, business email address, business and mobile phone numbers, location, and related company and buying-signal data.
• Customer Data: Account details, ideal customer profile settings, instructions, approvals, feedback, campaign settings, and other materials you or your Authorized Users submit to or configure in the Services, including materials you give us for managed services. Customer Data does not include Greenway Data, Usage Data, or aggregated or de-identified data.
• Generated Outputs: Lead lists, rankings, scores, research summaries, buying signals, personalized message drafts, reports, and other outputs created or returned through the Services.
• Greenway Data: Business Contact Data, company data, enrichment data, signal data, scores, templates, and other data or materials made available by Greenway or its data providers through the Services, excluding Customer Data.
• Managed Services: Outreach that Greenway runs for you under section 9, such as sending email, handling replies, and booking meetings.
• Order Form: A written or electronic order, checkout page, invoice, subscription confirmation, statement of work, marketplace order, or managed services agreement that identifies the Services, plan, fees, term, and usage limits.
• Usage Data: Technical, operational, analytics, log, security, performance, and usage information about how the Services are accessed and used.

3. The Services

Greenway is an AI-powered adaptive prospecting platform that helps sales and marketing teams find and engage greenfield accounts. With the basic Greenway license, the Services include:

• Research and enrichment of accounts and buyers that match your ideal customer profile, using AI-driven signal detection
• Lead scoring and ranking based on 115+ buying signals and firmographic data
• Leads delivered with Business Contact Data and the buying signals behind them
• Personalized, AI-generated message drafts for each lead
• An adaptive learning loop that improves targeting and scoring over time

The basic license shows you leads and personalized message drafts. It does not include sending email or LinkedIn messages, making calls, or booking meetings. You decide whether and how to contact anyone, using your own tools and accounts. Greenway sends outreach, handles replies, and books meetings only for customers and partners who sign up for managed services under section 9.

We may add, modify, replace, suspend, or discontinue features, data sources, integrations, or models with reasonable notice, and we will make commercially reasonable efforts to notify you of material changes. Free reports, sample outputs, demos, and beta or trial features are provided for business evaluation, may change or end at any time, and come without service levels or indemnities. Support, service levels, and implementation help apply only if stated in an order form.

4. Accounts and Authorized Users

To use certain features of the Services, you need an account. You agree to:

• Provide accurate, current, and complete account information and keep it updated
• Keep passwords, credentials, and API keys confidential
• Accept responsibility for all activity under your account and your Authorized Users' accounts
• Not share seats, transfer accounts, resell access, or let unauthorized users use the Services
• Notify us promptly of any unauthorized use of your account or other security incident

We may suspend or terminate accounts that violate these Terms, contain inaccurate information, or are inactive for an extended period.

5. Permitted B2B Use

Subject to these Terms, your order form, and payment of applicable fees, Greenway grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Services, Greenway Data, and Generated Outputs during your subscription term for your internal business purposes. Permitted uses include:

• Researching companies, accounts, contacts, and market segments for business-to-business sales, marketing, and partnerships
• Identifying and prioritizing business opportunities and account engagement
• Adding leads to your own CRM and sales tools for your own outreach
• Reviewing, editing, and sending message drafts where you have a lawful basis to do so

The Services are not consumer reporting services, and Greenway is not a consumer reporting agency. You may not use the Services, Greenway Data, Business Contact Data, Generated Outputs, or scores for any purpose regulated by the Fair Credit Reporting Act or similar laws, including credit, employment eligibility, hiring decisions, insurance, housing, tenant screening, education admissions, healthcare eligibility, government benefits eligibility, or other decisions about an individual in a personal, household, or regulated eligibility context.

6. Restrictions and Prohibited Uses

You may not, and may not permit anyone else to:

• Use the Services in violation of any applicable law, regulation, contract, platform policy, or third-party right
• Sell, resell, license, sublicense, publish, rent, lease, distribute, disclose, or make available the Services, Greenway Data, Business Contact Data, Generated Outputs, or any substantial portion of them to third parties, including data brokers, affiliates, resellers, or program sponsors, except as expressly permitted by an order form
• Use the Services or any output to build, train, improve, benchmark, or validate a competing product, database, model, enrichment service, or prospecting platform
• Reverse engineer, decompile, copy, scrape, crawl, harvest, bulk extract, or attempt to derive source code, models, prompts, data collection methods, or scoring logic from the Services
• Circumvent seats, credits, rate limits, usage limits, access controls, or security features
• Use bots, crawlers, scrapers, or other automated access except through documented functionality
• Upload malware, unlawful content, sensitive personal information, or data you are not authorized to use
• Use the Services for spam, phishing, fraud, deceptive practices, harassment, discrimination, illegal surveillance, or unlawful tracking
• Misrepresent your identity, affiliation, the source of data, the origin of a message, or the purpose of outreach, or describe any Business Contact Data record as opted in or consent based
• Remove proprietary notices, trademarks, or usage restrictions

7. Business Contact Data and Generated Outputs

Greenway provides Business Contact Data, company data, buying signals, scores, and Generated Outputs. Business Contact Data comes from licensed third-party data providers and public professional sources. These records are not consent-based leads: the people in them have not asked to hear from you.

Business Contact Data is provided for professional, business-to-business use. It is personal data under many privacy laws even though it relates to a professional context. You are responsible for deciding whether and how you may lawfully use it.

Subject to these Terms and your order form, you may use Generated Outputs for your internal business purposes. You do not receive ownership of Greenway Data, underlying data sources, models, scoring methods, or platform technology reflected in those outputs.

Data and outputs may be incomplete, inaccurate, duplicated, stale, undeliverable, or unsuitable for your intended use. Email addresses, phone numbers, job titles, company affiliations, signals, and scores change frequently. You are responsible for reviewing and validating any data or output before you use it. Greenway does not guarantee deliverability, conversion, revenue, response rates, legal compliance for a specific campaign, or any business result.

8. Your Outreach and Compliance

When you contact people using Greenway Data, Generated Outputs, or message drafts, you are the sender. You are responsible for your campaigns, messages, calls, texts, targeting, suppression lists, sender information, opt-out handling, and use of contact data. You must comply with all laws, rules, and policies that apply to your outreach and data use, including where applicable:

• The CAN-SPAM Act and other commercial email laws
• The Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, state telemarketing and texting laws, caller ID rules, and national, state, and internal do-not-call rules
• Canada's Anti-Spam Legislation (CASL) and Canada's National Do Not Call List rules
• The GDPR, the UK GDPR, the UK Privacy and Electronic Communications Regulations (PECR), and other ePrivacy and data protection laws
• Japan's Act on the Regulation of Transmission of Specified Electronic Mail and Act on the Protection of Personal Information
• South Korea's Network Act and Personal Information Protection Act, which require prior consent for advertising email, text messages, and calls, including to business recipients
• The CCPA, as amended by the CPRA, and other US state privacy laws
• Platform, email provider, carrier, CRM, and data-provider policies, including LinkedIn's User Agreement
• Industry-specific obligations that apply to your business

You must provide required notices, obtain required consents or lawful bases, honor unsubscribe and opt-out requests, maintain suppression and do-not-contact lists, use accurate sender and subject information, and include a valid physical postal address in commercial email. Mobile numbers in Business Contact Data may be treated as residential numbers under do-not-call rules, so check them against the National Do Not Call Registry and applicable state lists before calling. Do not call or text a mobile number using an autodialer or an artificial, prerecorded, or AI-generated voice without the consent the law requires.

Greenway may provide features that help you comply, such as suppression and opt-out support, but we do not provide legal advice. Except for the managed services duties in section 9, we do not take on responsibility for your outreach compliance.

9. Outreach We Run for You (Managed Services)

Greenway can send email, run other outreach steps, handle replies, and book meetings for customers and partners who sign up for managed services. Managed services are provided only under a separate signed agreement or order form that describes the channels, countries, volumes, and fees. If that agreement conflicts with this section, the agreement controls. At a high level:

• Greenway acts as your agent: You authorize Greenway to act as your agent to send outreach and handle replies in your name, within the scope you approve.
• A separate sending identity: Greenway creates a separate email address and domain for your campaigns, which redirects visitors to your own website. It is used for your managed campaigns.
• Your approvals: Before sending starts, you approve the sender name and identity, the domain, the message templates, and the countries we target. Messages follow the templates you approve, and changes need your approval.
• Your brand and offer: You confirm that you own or have the right to use the brand, trademarks, and sender identity you approve, and that your offer is lawful and described accurately.
• Opt-outs, labels, and suppression: Greenway applies opt-out requests, includes the sender information, postal address, and labels the law requires, and checks recipients against your suppression list and ours before sending. Opt-outs are honored within 10 business days, or sooner where the law requires.
• Prior consent countries: Some countries require prior consent for advertising email, messages, and calls. In South Korea, for example, the rule also covers business recipients. In those countries, Greenway contacts a person only after that consent is in place.
• Calls and LinkedIn: If your agreement includes calls, Greenway checks numbers against applicable do-not-call lists and follows local calling hours. Any LinkedIn step must follow LinkedIn's User Agreement, which restricts automated messaging, and your agreement describes how those steps are carried out.
• Pausing: Either of us may pause a campaign because of a complaint, a deliverability problem, or a compliance concern.
• Each side's responsibility: You are responsible for your brand, your offer, the approvals you give, the accuracy of the information you provide, and any outreach you send yourself. Greenway is responsible for running your approved campaigns as agreed and for applying opt-outs, required labels, and suppression. Each of us is responsible for its own failures, as set out in the managed services agreement or order form.

10. Sponsored and Program-Funded Access

Some customers receive Greenway access that a program sponsor funds. For example, AWS funds access for selected AWS partners. For these programs:

• The sponsor's funding covers some or all of your fees. These Terms, and any program terms we show you when you join, still apply.
• The sponsor is not a party to your agreement with Greenway. It gives no warranty about the Services and is not responsible for them.
• For these programs only, we report each partner's deals, meetings booked, and positive replies to the sponsor. The sponsor does not receive your contact lists, message content, or CRM data.
• When the program ends, funded access ends unless you move to a paid plan, and section 16 applies to the data you received.

11. AI Features, Scores, and Recommendations

Greenway uses AI to research accounts, score and rank leads, summarize signals, draft messages, and, under managed services, classify replies.

• AI outputs and scores are probabilistic and may be wrong, incomplete, biased, outdated, or unsuitable for your use case
• You are responsible for reviewing AI-generated content before you use or send it
• Lead scores and recommendations are based on statistical patterns and should inform human judgment
• You may not use AI features or Generated Outputs for unlawful, deceptive, discriminatory, or regulated eligibility decisions, or to infer sensitive personal information
• We do not guarantee specific outcomes, response rates, or conversion rates from AI-generated content

For more details on how we use AI, see our AI Policy.

12. Customer Data, Usage Data, and Privacy

You retain ownership of Customer Data. You grant Greenway a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and use Customer Data as necessary to:

• Provide, operate, secure, maintain, and support the Services, including managed services
• Tune targeting, scoring, and messaging for your account using your own results
• Prevent fraud, abuse, security incidents, and violations of these Terms
• Comply with law and respond to valid legal requests
• Create aggregated, de-identified data that does not identify you or any individual

We use Customer Data to serve you. We do not add it to the data we offer other customers. You represent that you have all rights, notices, consents, and lawful bases needed to give Customer Data to us.

We collect and use Usage Data for analytics, security, support, product improvement, billing, and compliance. Our handling of personal data is described in our Privacy Policy. Unless an order form allows it, do not submit sensitive personal information, payment card data, health information, government identification numbers, or children's data to the Services.

13. Payment Terms

For paid Services:

• Fees are billed in advance on a monthly or annual basis, as specified in your order form
• All fees are non-refundable except as expressly stated in your order form or as required by applicable law
• We may change pricing with at least 30 days' prior written notice; price changes take effect at the next renewal period
• You are responsible for all applicable taxes, levies, and duties, other than taxes based on our net income
• Late payments may result in service suspension after a 15-day grace period and written notice
• Disputed charges must be reported within 60 days of the billing date
• If you buy through a marketplace, reseller, or partner, that provider's terms may also apply

14. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use it only to perform or receive the Services, protect it with at least reasonable care, and disclose it only to people who need to know it and are bound by confidentiality obligations, or as required by law.

Confidential Information does not include information that is public without breach, already known without a duty of confidentiality, independently developed, or rightfully received from a third party without a duty of confidentiality. These obligations last for three years after disclosure, and for trade secrets, for as long as they remain trade secrets.

15. Intellectual Property and Feedback

Greenway and its licensors own all rights in the Services, including the platform, software, models, prompts, templates, algorithms, scoring methods, databases, documentation, trademarks, logos, and aggregated, de-identified insights derived from platform usage.

You own Customer Data, subject to the licenses in these Terms. Greenway Data and Generated Outputs derived from it remain subject to Greenway's rights and the restrictions in these Terms. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation. You may not use Greenway's trademarks or logos without our prior written consent.

16. Suspension, Termination, and Your Data

• By you: You may cancel your account at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period unless your order form says otherwise.
• By us: We may terminate or suspend your account immediately for a material violation of these Terms, for nonpayment, or if your use creates a security, legal, deliverability, or compliance risk, and with 30 days' notice for any other reason.

When your plan or program ends:

• Your right to use the Services ends
• Your right to use Greenway Data, Business Contact Data, and Generated Outputs ends. You must stop using them and delete the copies you hold, including copies in your CRM and other systems. You may keep a record of people who asked not to be contacted, only so you can keep honoring that request.
• Managed campaigns stop
• You may request an export of your Customer Data within 30 days
• We delete your account data when you ask us to, except data we must keep by law, such as invoicing records
• You remain responsible for fees accrued before termination
• Sections 6, 7, 12, 14, 15, 16, 17, 18, 19, 20, 21, and 23 survive

17. Disclaimers

THE SERVICES, GREENWAY DATA, BUSINESS CONTACT DATA, GENERATED OUTPUTS, AI FEATURES, SIGNALS, SCORES, REPORTS, AND THIRD-PARTY DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. GREENWAY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AVAILABILITY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, COMPLETE, CURRENT, DELIVERABLE, OR LAWFUL FOR YOUR PARTICULAR USE.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GREENWAY, TACTICAL EDGE AI LLC, AND THEIR SUPPLIERS, LICENSORS, PARTNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, LOST DATA, OR COST OF SUBSTITUTE SERVICES.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO GREENWAY FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF YOU USED ONLY FREE SERVICES, OUR TOTAL LIABILITY WILL NOT EXCEED FIFTY U.S. DOLLARS (US $50).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you. In those cases, our liability is limited to the fullest extent permitted by law.

19. Indemnification

Your indemnity: You agree to indemnify, defend, and hold harmless Greenway, Tactical Edge AI LLC, and their officers, employees, contractors, agents, affiliates, licensors, and suppliers from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to Customer Data, your use of the Services, your own outreach or campaigns, the brand and offer you approve for managed services, your violation of these Terms, your violation of law, or your violation of third-party rights.

Greenway IP indemnity: For paid Services, Greenway will defend you against a third-party claim alleging that the Services, as provided by Greenway and used as permitted by these Terms, directly infringe a US patent, copyright, or trademark, and will pay damages finally awarded or settlements Greenway approves. This does not apply to claims arising from Customer Data, third-party services or data, your modifications or instructions, combinations with items Greenway did not provide, or use outside these Terms. If such a claim is made or likely, Greenway may obtain continued use rights, modify the affected Services, or end them and refund unused prepaid fees for the ended portion.

Responsibility for managed services is also governed by section 9 and the managed services agreement or order form.

20. Dispute Resolution, Arbitration, and Class Action Waiver

Notice first: Before either party starts arbitration, it must send the other written notice describing the dispute, the relief requested, and the supporting facts. Notices to Greenway must go to legal@greenway.ai and to Tactical Edge AI LLC, 100 N Howard Street, Suite 7719, Spokane, WA 99201, United States. The parties will try to resolve the dispute informally for 30 days after the notice is received.

Arbitration: Except for claims that may be brought in small claims court and claims seeking emergency equitable relief or involving infringement or misappropriation of intellectual property rights, any dispute arising out of or related to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its applicable commercial rules. Arbitration will be conducted by a single neutral arbitrator, in English, in Spokane, Spokane County, Washington, unless the parties agree otherwise. Judgment on the award may be entered in any court of competent jurisdiction.

Class action and jury waiver: YOU AND GREENWAY WAIVE ANY RIGHT TO A JURY TRIAL. YOU AND GREENWAY AGREE THAT CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION.

21. Governing Law and Venue

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles. Where a dispute is not subject to arbitration, the parties agree to personal jurisdiction and venue in the state and federal courts located in Spokane County, Washington, except that either party may seek emergency equitable relief in any court of competent jurisdiction.

22. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a revised "Last updated" date, and for material changes we will also notify registered users by email or in the product. Your continued use of the Services after the effective date of a change means you accept the updated Terms. If you do not agree, stop using the Services and close your account. You agree to receive legal, billing, security, and service notices electronically.

23. General Provisions

• Entire Agreement: These Terms, together with your order forms, any managed services agreement, and the policies incorporated above, are the entire agreement between you and Greenway regarding the Services.
• Severability: If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in effect.
• Waiver: Our failure to enforce a provision is not a waiver of it.
• Assignment: You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, reorganization, sale of assets, or change of control.
• Relationship: Except for the limited agency in section 9 for managed services, neither party is an agent, partner, joint venturer, or employee of the other.
• Export and Sanctions: You may not use, export, or make available the Services in violation of US export control or sanctions laws, and you represent that you are not located in a comprehensively sanctioned country or region or listed on a US government restricted party list.
• Force Majeure: Neither party is liable for delays or failures in performance caused by events beyond its reasonable control.

24. Contact Us

For questions about these Terms of Service: